{"id":2094,"date":"2025-07-11T18:21:39","date_gmt":"2025-07-11T18:21:39","guid":{"rendered":"https:\/\/www.goprofiles.io\/blog\/?p=2094"},"modified":"2025-07-15T15:55:57","modified_gmt":"2025-07-15T15:55:57","slug":"hr-gamechangers-episode-11-recap-chros-as-architects-of-business-strategy","status":"publish","type":"post","link":"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-11-recap-chros-as-architects-of-business-strategy\/","title":{"rendered":"HR GameChangers Episode 11 Recap: How CHROs and CPOs Are Shaping Business Strategy"},"content":{"rendered":"\n<p>In today\u2019s business landscape, HR is no longer a back-office function\u2014it\u2019s a strategic engine powering culture, growth, and business transformation. Modern CHROs are redefining their roles, prompting a broader shift in how companies view leadership across the organization.<\/p>\n\n\n\n<p>In the eleventh episode of the HR Game Changers series, three trailblazing HR executives joined host Janelle Henry to explore the future of HR leadership. From business fluency and organizational design to AI adoption and emotional intelligence, this episode highlighted what it truly takes to lead as a modern CHRO.<\/p>\n\n\n\n<p>For more HR technology insights, check out our previous episodes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-ep-1-recap-the-new-era-of-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 1:<\/strong> The New Era of Engagement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-ep-2-building-a-thriving-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 2:<\/strong> Building a Thriving Culture<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-recap-measuring-employee-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 3:<\/strong> Measuring Employee Engagement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-recap-digital-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 4:<\/strong> The Digital Workplace&nbsp;<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-recap-enhancing-engagement-strategies\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 5:<\/strong> Enhancing Engagement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-6-recap-building-a-resilient-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 6<\/strong>: Building a Resilient Culture<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-7-recap-skill-based-organizations\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 7:<\/strong> Skill-Based Organizations<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-7-recap-skill-based-organizations\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 8:<\/strong> Navigating Remote &amp; Hybrid Work<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-9-recap-ais-role-in-redefining-the-hr-landscape\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 9<\/strong>: The Role of AI in HR<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-10-recap-building-compensation-models-that-work\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 10:<\/strong> Building Compensation Models That Work<\/a><\/li>\n<\/ul>\n\n\n\n<p>And if you\u2019re not registered for the series, you can <a href=\"https:\/\/www.goprofiles.io\/hr-gamechangers\" target=\"_blank\" rel=\"noreferrer noopener\">register here<\/a>. And <a href=\"https:\/\/www.linkedin.com\/showcase\/goprofiles\/\" target=\"_blank\" rel=\"noreferrer noopener\">follow us<\/a> on LinkedIn to never miss a moment!<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n <div class=\"jetpack-video-wrapper\"><iframe loading=\"lazy\" title=\"HR GameChangers by GoProfiles | Future of HR Leadership: CHROs as Architects of Business Strategy\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/DRCmbM8uzWQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Speakers<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Janelle Henry<\/strong>: Talent and Brand at Stripe, Advisor &amp; Former VP of People at Rad AI &amp; GoProfiles customer (moderator)<\/li>\n\n\n\n<li><strong>Robin Merritt: <\/strong>Chief People Officer at Gainsight<\/li>\n\n\n\n<li><strong>Saralynn Malott<\/strong>: VP, People Operations at Sanas<\/li>\n\n\n\n<li><strong>Jeri Doris<\/strong>: Chief People Officer at Justworks<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key Takeaways:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Think like a strategist<\/strong>: Modern CHROs are evolving from executors to architects of business transformation.<\/li>\n\n\n\n<li><strong>Speak the language of business<\/strong>: Business fluency is essential\u2014HR leaders must understand strategy, structure, and financial metrics.<\/li>\n\n\n\n<li><strong>Design for impact<\/strong>: Org design, workforce planning, and retention are core to company success\u2014not just HR tasks.<\/li>\n\n\n\n<li><strong>Lead the AI evolution<\/strong>: As AI reshapes work, HR must champion upskilling and responsible implementation.<\/li>\n\n\n\n<li><strong>Elevate the human advantage<\/strong>: Emotional intelligence and clear communication remain essential to leadership in the digital age.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Start with Business Fluency<\/h2>\n\n\n\n<p>For modern CHROs, understanding the business isn\u2019t just helpful\u2014it\u2019s essential. &#8220;You should be able to speak to an investor or the street the same way your CFO would\u2014just with a people lens,&#8221; said Jeri Doris. The ability to connect talent strategy to business results is what elevates HR from a support function to a strategic driver.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris.png\" alt=\"\" class=\"wp-image-2096\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>You should be able to speak to an investor or the street the same way your CFO would\u2014with a people lens.<\/em>\u201d<\/p>\n<cite>\u2014<em>Jeri Doris, Chief People Officer at Justworks<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Robin Merritt shared how she encourages her team to develop this fluency in three practical ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Board debriefs<\/strong>: Even if you&#8217;re not in the boardroom, ask for the recap. What was discussed? Where is the business headed?<\/li>\n\n\n\n<li><strong>Company OKRs<\/strong>: Understand the top-line objectives and who owns them. Knowing the metrics that matter helps HR align its efforts.<\/li>\n\n\n\n<li><strong>Sales calls<\/strong>: Listening to customer conversations offers insight into product-market fit, pain points, and how teams are performing under pressure.<\/li>\n<\/ul>\n\n\n\n<p>Spending even 10% of your time engaging with these parts of the business, Merritt explained, can change how HR is perceived\u2014and how effectively it can operate. It\u2019s not just about earning a seat at the table; it\u2019s about showing you know what to do with it.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt.png\" alt=\"\" class=\"wp-image-2097\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>Think like a CEO &#8211; leverage HR as a strategic lever.<\/em>\u201d<\/p>\n<cite>\u2014<em>Robin Merritt, Chief People Officer at Gainsight<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Talent Strategy = Business Strategy<\/h2>\n\n\n\n<p>&#8220;You can&#8217;t get anything done without people,&#8221; said Jeri Doris\u2014and it\u2019s more than a mantra. Talent is the engine behind innovation, growth, and long-term sustainability. As organizations evolve, so must their understanding of how deeply people strategy is interwoven with business outcomes.<\/p>\n\n\n\n<p>Saralynn Malott emphasized that HR\u2019s role goes far beyond filling requisitions.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott.png\" alt=\"\" class=\"wp-image-2098\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>First, understand what we are trying to solve for. How are we up-leveling our existing talent? How are we retaining that existing talent?<\/em>\u201d<\/p>\n<cite>\u2014<em>Saralynn Malott, VP, People Operations at Sanas<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>It\u2019s a mindset shift: from transactional staffing to long-term workforce design.<\/p>\n\n\n\n<p>Robin Merritt illustrated how Gainsight takes a data-informed approach to connect employee experience to business success.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt.png\" alt=\"\" class=\"wp-image-2097\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>eNPS drives NPS, which drives customer retention, which creates exit value.<\/em>\u201d<\/p>\n<cite>\u2014<em>Robin Merritt, Chief People Officer at Gainsight<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In other words, engaged employees lead to satisfied customers\u2014and that translates directly to growth and enterprise value.<\/p>\n\n\n\n<p>For CHROs, tying talent strategy to business performance isn\u2019t optional. It\u2019s the playbook.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Get Ahead of Org Design<\/h2>\n\n\n\n<p>Too often, HR is brought in after decisions are made\u2014tasked with implementing org structures they had little hand in shaping. That reactive model is no longer sustainable.<\/p>\n\n\n\n<p>At Justworks, Jeri Doris shared that she and her team are embedded early in organizational design conversations, partnering with finance and customer service leaders to co-create structures that support strategic growth.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris.png\" alt=\"\" class=\"wp-image-2096\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>Flip org design upstream instead of catching it downstream\u2014be curious and ask a lot of questions.<\/em>\u201d<\/p>\n<cite>\u2014<em>Jeri Doris, Chief People Officer at Justworks<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Saralynn Malott echoed the need to be upstream. &#8220;If you&#8217;re receiving a fully baked plan, it&#8217;s already too late,&#8221; she said. HR should help frame the problem and influence the path forward\u2014not just fill in the blanks.<\/p>\n\n\n\n<p>Janelle Henry added a critical reminder: org charts built without people insights often miss the nuances that matter most\u2014like level mix, bench strength, and future hiring needs. Without thoughtful HR input, companies risk designing for today\u2019s needs while overlooking tomorrow\u2019s potential.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"849\" height=\"850\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry.png\" alt=\"\" class=\"wp-image-2037\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry.png 849w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry-768x769.png 768w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry-40x40.png 40w\" sizes=\"auto, (max-width: 849px) 100vw, 849px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>When you&#8217;re building out an org chart, leaders think they\u2019ve got it covered until it\u2019s time to communicate or assess implications. But so much of the nuance comes in that first design.<\/em>\u201d<\/p>\n<cite>\u2014Janelle Henry, <em>Talent and Brand at Stripe, Advisor &amp; Former VP of People at Rad AI<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Lead the Way on AI<\/h2>\n\n\n\n<p>AI isn\u2019t just a trend\u2014it\u2019s a transformative force reshaping how work gets done. As automation, generative tools, and predictive technologies accelerate, HR leaders are being called to the front lines of organizational readiness.<\/p>\n\n\n\n<p>The panelists shared how they\u2019re preparing their organizations for this shift:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At <strong>Justworks<\/strong>, Jeri Doris partnered with L&amp;D and data teams to build an AI proficiency initiative aimed at ensuring 80% of employees are confident using AI tools. In addition, a people-led AI governance group meets regularly to guide policy, experimentation, and responsible implementation.<\/li>\n\n\n\n<li>At <strong>Sanas<\/strong>, Saralynn Malott is focused on upskilling from within. &#8220;It\u2019s more cost-effective, faster, and better for retention than external hiring,&#8221; she explained. Malott also stressed the importance of being proactive in understanding evolving talent needs and ensuring that existing employees don\u2019t get left behind.<\/li>\n\n\n\n<li>At <strong>Gainsight<\/strong>, Robin Merritt ties AI enablement directly to performance. Her team connects AI readiness to key business metrics like employee productivity, customer retention, and employee satisfaction\u2014proving that preparing people for the future of work is a growth lever.<\/li>\n<\/ul>\n\n\n\n<p>The message was clear: HR\u2019s responsibility is not just to implement new tools, but to steward change, champion enablement, and design an inclusive path forward.<\/p>\n\n\n\n<p>AI transformation is here. And it\u2019s HR\u2019s time to lead it.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">EQ Is Still a Superpower<\/h2>\n\n\n\n<p>As organizations embrace digital transformation, one thing remains constant: emotional intelligence (EQ) is still a defining trait of exceptional HR leaders. While data and tools are essential, it\u2019s EQ that enables leaders to build trust, navigate uncertainty, and foster human connection at scale.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott.png\" alt=\"\" class=\"wp-image-2098\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cHard skills get you in the door, but soft skills keep you there.&#8221;<\/p>\n<cite>\u2014<em>Saralynn Malott, VP, People Operations at Sanas<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>She also emphasized the power of empathy, active listening, and feedback in leading through rapid change.<\/p>\n\n\n\n<p>Robin Merritt offered a compelling example. After missing a meeting, she reviewed AI-generated notes and compared them with the actual recording. \u201cThe notes missed tension, awkward pauses\u2014all the things you only catch when you\u2019re in the room,\u201d she shared.<\/p>\n\n\n\n<p>It was a reminder that presence, perception, and nuance can\u2019t be automated. As Jeri Doris added, vulnerability and authenticity are essential to building cultures where people feel safe to speak up, grow, and innovate.<\/p>\n\n\n\n<p>In a world increasingly run by algorithms, human-centered leadership is HR\u2019s ultimate superpower.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">From Executor to Architect<\/h2>\n\n\n\n<p>As the role of HR continues to evolve, the next generation of CHROs must move beyond operational execution to become strategic visionaries. When asked what qualities will define the CHROs of tomorrow, the panelists outlined a clear and compelling leadership framework:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Business acumen<\/strong>: Know the financials. Understand your company\u2019s market, customers, and business model. Great HR leaders don\u2019t just support the strategy\u2014they help shape it.<\/li>\n\n\n\n<li><strong>CEO mindset<\/strong>: Make decisions with an enterprise-wide perspective. Whether you&#8217;re working on org design or employee engagement, consider how every action affects long-term outcomes.<\/li>\n\n\n\n<li><strong>Emotional intelligence<\/strong>: Lead with empathy and authenticity. In times of uncertainty or change, trust and communication are your most powerful tools.<\/li>\n\n\n\n<li><strong>AI fluency<\/strong>: Understand how technology is transforming roles, teams, and workflows. Equip your people to thrive in a digital-first environment.<\/li>\n<\/ul>\n\n\n\n<p>This new model of HR leadership requires courage, clarity, and the willingness to challenge the status quo. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final Advice for Strategic HR Leaders Building a Compensation Model<\/h2>\n\n\n\n<p>To wrap up the conversation, the panelists shared their closing thoughts for aspiring and current CHROs:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt.png\" alt=\"\" class=\"wp-image-2097\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174412\/Robin-Merritt-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>Don\u2019t be afraid to ask the question no one else is asking. &#8220;Curiosity opens doors to innovation.<\/em>\u201d<\/p>\n<cite>\u2014<em>Robin Merritt, Chief People Officer at Gainsight<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris.png\" alt=\"\" class=\"wp-image-2096\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174234\/Jeri-Doris-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>Strategy isn\u2019t created in isolation. Get close to your partners in finance, operations, and product &#8211; that\u2019s where the magic happens.<\/em>\u201d<\/p>\n<cite>\u2014<em>Jeri Doris, Chief People Officer at Justworks<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"849\" height=\"850\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry.png\" alt=\"\" class=\"wp-image-2037\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry.png 849w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry-768x769.png 768w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/06\/06152519\/janelle-henry-40x40.png 40w\" sizes=\"auto, (max-width: 849px) 100vw, 849px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>The best HR leaders create the space for others to grow while continuing to challenge themselves.<\/em>\u201d<\/p>\n<cite>\u2014Janelle Henry, <em>Talent and Brand at Stripe, Advisor &amp; Former VP of People at Rad AI<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"606\" height=\"606\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott.png\" alt=\"\" class=\"wp-image-2098\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott.png 606w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/07\/11174550\/Saralynn-Malott-40x40.png 40w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>Culture is not just a value on a wall. Shape it with intention.<\/em>&#8220;<\/p>\n<cite>\u2014<em>Saralynn Malott, VP, People Operations at Sanas<\/em><\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>As the panel reminded us, HR is no longer just about delivering programs\u2014it\u2019s about shaping what comes next.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Final Thoughts<\/strong><\/h2>\n\n\n\n<p>The future of HR is bold, dynamic, and deeply connected to business impact. As this episode made clear, today\u2019s CHROs aren\u2019t just keeping pace with transformation\u2014they\u2019re actively leading it. By embracing business acumen, designing intentional organizational structures, leveraging AI, and leading with empathy, HR leaders are shaping the future of their organizations.<\/p>\n\n\n\n<p>GoProfiles\u2014an AI-powered platform designed to help people teams celebrate achievements, foster authentic connections, and build thriving cultures in today\u2019s fast-paced world\u2014empowers strategic leaders to lead with intention.<\/p>\n\n\n\n<p>Ready to take the next step? <a href=\"https:\/\/www.goprofiles.io\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">Try GoProfiles for free<\/a> and unlock new possibilities for your leadership journey.<\/p>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto py-2\">\n<h4 class=\"wp-block-heading  text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Build a culture of connection and recognition with GoProfiles<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.goprofiles.io\/signup?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=free-trial\" role=\"button\">Try for free<\/a>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4 py-2\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"448\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2024\/09\/25215748\/goprofiles_blog_footer_cta_2x_2x-1.webp\" alt=\"\" class=\"wp-image-1010\" style=\"object-fit:cover\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2024\/09\/25215748\/goprofiles_blog_footer_cta_2x_2x-1.webp 624w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2024\/09\/25215748\/goprofiles_blog_footer_cta_2x_2x-1-300x215.webp 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2024\/09\/25215748\/goprofiles_blog_footer_cta_2x_2x-1-40x29.webp 40w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Join the conversation: Register for Episode 12<\/strong><\/h2>\n\n\n\n<p>Don\u2019t miss our next webinar,<a href=\"https:\/\/www.goprofiles.io\/resources\/hr-gamechangers\/episode-10\/key-to-structure-philosophy-and-transparency\"><strong> <\/strong><\/a><strong><a href=\"https:\/\/www.goprofiles.io\/resources\/hr-gamechangers\/episode-12\/chro-branding-strategies\" target=\"_blank\" rel=\"noreferrer noopener\">Path to CHRO: Branding Strategies Internally and Externally<\/a><\/strong>,<strong> <\/strong>on<em> August 14, 2025 @ 1PM PST.&nbsp;<\/em><\/p>\n\n\n\n<p>Join us to learn why a strong personal brand is essential for HR leaders aspiring to become CHROs. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/www.goprofiles.io\/resources\/hr-gamechangers\/episode-12\/chro-branding-strategies\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Register now<\/strong><\/a><strong> to stay ahead of the game in 2025 and beyond!<\/strong><\/h4>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CHROs are redefining HR\u2019s role\u2014driving strategy, leading AI adoption, and shaping org design. Discover how HR is powering transformation.<\/p>\n","protected":false},"author":28,"featured_media":2101,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[530],"tags":[],"class_list":["post-2094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr-gamechangers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GoProfiles Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HR GameChangers Episode 11 Recap: How CHROs and CPOs Are Shaping Business Strategy\" \/>\n<meta property=\"og:description\" content=\"CHROs are redefining HR\u2019s role\u2014driving strategy, leading AI adoption, and shaping org design. 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