{"id":2630,"date":"2026-03-27T18:39:08","date_gmt":"2026-03-27T18:39:08","guid":{"rendered":"https:\/\/www.goprofiles.io\/blog\/?p=2630"},"modified":"2026-03-30T20:14:48","modified_gmt":"2026-03-30T20:14:48","slug":"hr-gamechangers-episode-18-recap-ai-adoption-company-culture","status":"publish","type":"post","link":"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-18-recap-ai-adoption-company-culture\/","title":{"rendered":"HR GameChangers Episode 18 Recap: CHRO Playbook: Protecting Culture while Scaling AI"},"content":{"rendered":"\n<p>AI adoption has moved past the point of debate \u2014 it&#8217;s now a cultural stress test, exposing which organizations have the governance, trust, and leadership infrastructure to scale it responsibly and which are simply reacting to pressure. As companies push AI further into daily work, HR leaders face a complex mandate: accelerate adoption without eroding the human-centered culture that drives performance in the first place. The question is no longer whether AI will reshape your organization \u2014 it&#8217;s whether your people, managers, and systems are intentionally designed to absorb that change without fracturing trust.<\/p>\n\n\n\n<p>In a recent GoProfiles HR Game Changers panel, senior people leaders Allyson Carr, Jim Miller, and Vanessa Monsequeira shared how they&#8217;re navigating that tension \u2014 building governance frameworks, closing critical thinking gaps, and equipping managers to lead through continuous change. Moderated by Janelle Henry, Talent and Brand at Stripe, the conversation tackled the thorniest questions in AI adoption: how to move fast without breaking trust, how to preserve the human elements of work while embracing automation, and how to prove any of it is working.<\/p>\n\n\n\n<p>For more HR technology insights, check out our previous episodes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-ep-1-recap-the-new-era-of-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 1:<\/strong> The New Era of Engagement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-ep-2-building-a-thriving-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 2:<\/strong> Building a Thriving Culture<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-recap-measuring-employee-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 3:<\/strong> Measuring Employee Engagement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-recap-digital-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 4:<\/strong> The Digital Workplace&nbsp;<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-recap-enhancing-engagement-strategies\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 5:<\/strong> Enhancing Engagement<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-6-recap-building-a-resilient-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 6<\/strong>: Building a Resilient Culture<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-7-recap-skill-based-organizations\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 7:<\/strong> Skill-Based Organizations<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-7-recap-skill-based-organizations\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 8:<\/strong> Navigating Remote &amp; Hybrid Work<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-9-recap-ais-role-in-redefining-the-hr-landscape\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 9<\/strong>: The Role of AI in HR<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-10-recap-building-compensation-models-that-work\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 10<\/strong>: Building Compensation Models That Work<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-11-recap-chros-as-architects-of-business-strategy\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 11<\/strong>: The Future of HR Leadership: CHROs as Architects of Business Strategy<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-12-recap-branding-strategies-internally-and-externally\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 12<\/strong>: Path to CHRO: Branding Strategies Internally and Externally<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-13-recap-balancing-ai-and-people-centric-organizations\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 13<\/strong>: HR Crossroads: Balancing AI and People-Centric Organizations<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-14-recap-culture-led-growth-and-values-driven-leadership\/\"><strong>Episode 14<\/strong>: Culture-Led Growth: How Values-Driven Leadership Fuels Performance and Profit<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-15-recap-ai-at-work\/\" id=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-15-recap-ai-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 15:<\/strong> AI at Work: AI Literacy, Strategy, and Adoption<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-16-leadership-reset-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 16: <\/strong>The Leadership Reset: Essential Leadership Skills for 2026 and Beyond<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-17-recap-ai-enabled-workforce-performance\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Episode 17:<\/strong> The Q1 Reset: Linking Performance to AI Readiness and Adoption<\/a><\/li>\n<\/ul>\n\n\n\n<p>And if you\u2019re not registered for the series, you can <a href=\"https:\/\/www.goprofiles.io\/resources\/hr-gamechangers\/episode-19\/ai-teammates-new-operating-model-for-work\" target=\"_blank\" rel=\"noreferrer noopener\">register here<\/a>. And <a href=\"https:\/\/www.linkedin.com\/showcase\/goprofiles\/\" target=\"_blank\" rel=\"noreferrer noopener\">follow us<\/a> on LinkedIn to never miss a moment!<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"jetpack-video-wrapper\"><iframe loading=\"lazy\" title=\"HR GameChangers by GoProfiles | CHRO Playbook: Protecting Culture while Scaling AI\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/U3G9kInrWOI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Speakers<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Janelle Henry<\/strong>: Talent and Brand at Stripe, Advisor &amp; Former VP of People at Rad AI &amp; GoProfiles customer (moderator)<\/li>\n\n\n\n<li><strong>Allyson Carr:<\/strong> Chief People Officer, Cybereason<\/li>\n\n\n\n<li><strong>Vanessa Monsequeira: <\/strong>VP of People, Intelligence Rewired (ex-Gorilla)<\/li>\n\n\n\n<li><strong>Jim Miller: <\/strong>VP of People and Talent, Ashby<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key Takeaways:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Governance is the gap<\/strong> \u2014 the barrier isn&#8217;t curiosity, it&#8217;s the absence of a clear framework.<\/li>\n\n\n\n<li><strong>Slow down to speed up<\/strong> \u2014 mapping what success looks like leads to faster, more confident execution.<\/li>\n\n\n\n<li><strong>Saved time isn&#8217;t ROI<\/strong> \u2014 without a plan for redirecting those hours, the return never materializes.<\/li>\n\n\n\n<li><strong>Managers are the overlooked layer<\/strong> \u2014 without alignment and peer learning built in, even the best AI strategy stalls in the middle.<\/li>\n\n\n\n<li><strong>Metrics need a maturity curve<\/strong> \u2014 pressure to show ROI too soon undermines genuine adoption.<\/li>\n\n\n\n<li><strong>Trust is the foundation<\/strong> \u2014 transparency, honest communication, and understanding what your workforce values are what make AI adoption sustainable.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Don&#8217;t Mistake an Adoption Problem for a Governance Problem<\/strong><\/h2>\n\n\n\n<p>One of the first things the panel challenged was the framing of AI adoption itself. Many organizations assume the hurdle is getting employees to <em>use<\/em> AI. The real issue runs deeper.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"685\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743.png\" alt=\"Allyson Carr, CHRO at Cybereason, panelist on HR Game Changers Episode 18\" class=\"wp-image-2635\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743.png 685w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743-40x40.png 40w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cNearly 30% of employees are using AI without telling their manager. That highlights that it&#8217;s not necessarily an AI adoption issue \u2014 it&#8217;s actually a governance issue.\u201d<\/p>\n<cite>\u2014Allyson Carr, CHRO, Cybereason<\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>People are curious. They&#8217;re experimenting on personal devices, on their own time, finding workarounds when companies haven&#8217;t given them a clear lane to operate in. The problem isn&#8217;t resistance \u2014 it&#8217;s the absence of a framework. Carr also pointed to <a href=\"https:\/\/www.goprofiles.io\/blog\/ai-implementation-in-hr-2026-two-speed-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">a gap between intention and action<\/a> at the leadership level: nearly 80% of companies have announced plans to reskill their workforce by 2030, yet only about 13% of workers have actually undergone reskilling.<\/p>\n\n\n\n<p>The takeaway: before you can solve for <a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-6-recap-building-a-resilient-culture\/\" id=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-6-recap-building-a-resilient-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">culture<\/a>, trust, or productivity, it&#8217;s worth asking whether your AI strategy is a concrete plan \u2014 or still more of an intention.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Slow Down to Speed Up<\/strong><\/h2>\n\n\n\n<p>Vanessa Monsequeira&#8217;s advice runs counter to the &#8220;move fast&#8221; instincts that dominate tech culture \u2014 and she makes a compelling case for why.<\/p>\n\n\n\n<p>When Monsequeira took on an AI rollout in a previous role, she started not with tools or training, but with a question: what could go wrong? Before anything else, she convened a cross-functional steering group and facilitated what she calls a &#8220;pre-mortem.&#8221;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"288\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira.png\" alt=\"Vanessa Monsequeira, VP of People at Gorilla, panelist on HR Game Changers Episode 18\" class=\"wp-image-2636\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira.png 288w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira-40x40.png 40w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe came together to ask: what does good look like? Not just success metrics \u2014 but in six months, in 12 months, what are we seeing that&#8217;s different? What are we hearing from our customers and employees? Where AI adoption gets blocked is almost always fear and resistance.\u201d<\/p>\n<cite>\u2014Vanessa Monsequeira, VP of People, Intelligence Rewired (ex-Gorilla)<\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>That pre-mortem surfaced real concerns: data security, governance, tooling, and clarity around what employees were and weren&#8217;t expected to do. With those mapped out, the team could move deliberately \u2014 fast where it was safe to move fast, slow where caution was warranted. Without that foundation, Monsequeira noted, organizations risk deploying tools before people know how to think with them \u2014 and that&#8217;s where things tend to go sideways.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Hidden ROI: Time Isn&#8217;t Saved Until It&#8217;s Repurposed<\/strong><\/h2>\n\n\n\n<p>Jim Miller offered a framework for thinking about AI&#8217;s return on investment \u2014 one that challenges how most organizations are currently measuring it.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"676\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/03\/27214806\/Jim-Miller-HR-GameChangers.png\" alt=\"Jim Miller HR GameChangers, Navigating Remote and Hybrid Work\" class=\"wp-image-1878\" style=\"aspect-ratio:1;object-fit:cover;width:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/03\/27214806\/Jim-Miller-HR-GameChangers.png 739w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/03\/27214806\/Jim-Miller-HR-GameChangers-300x274.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/03\/27214806\/Jim-Miller-HR-GameChangers-40x37.png 40w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;We&#8217;re deploying AI to save human time \u2014 but it&#8217;s what you do with that time that matters. Before you deploy the technology, identify where that time should be saved and what you&#8217;re going to do with it.&#8221;<\/p>\n<cite>\u2014Jim Miller, VP of People &amp; Talent, Ashby<\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In other words: if you implement AI to save two hours per person per week but don&#8217;t actively redirect those hours toward higher-value work, you haven&#8217;t gained anything. Miller suggests thinking in units of 40 hours \u2014 every time you free up a full workweek&#8217;s worth of capacity across the team, you have a concrete story to tell about what that capacity is now doing. At Ashby, that&#8217;s translated into something equally valuable: recruiters spending more time with candidates, not less \u2014 a measurable gain in job satisfaction that sits alongside the productivity numbers.<\/p>\n\n\n\n<p>That balance \u2014 output <em>and<\/em> fulfillment \u2014 is what makes AI adoption sustainable.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Middle Layer: Why Manager Enablement Can&#8217;t Be an Afterthought<\/strong><\/h2>\n\n\n\n<p>Every panelist circled back to the same pressure point: managers. They&#8217;re the critical conduit between executive vision and employee experience \u2014 and often the least supported through AI transitions.<\/p>\n\n\n\n<p>Miller highlighted how misaligned adoption across functions can quietly create serious business risk. If your sales team accelerates with AI while customer success doesn&#8217;t have the same tools, you&#8217;re scaling pipeline faster than your ability to deliver on it. The fix isn&#8217;t more training. It&#8217;s alignment.<\/p>\n\n\n\n<p>Monsequeira was direct about what she believes is the most important investment organizations can make right now:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"288\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira.png\" alt=\"Vanessa Monsequeira, VP of People at Gorilla, panelist on HR Game Changers Episode 18\" class=\"wp-image-2636\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira.png 288w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira-40x40.png 40w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cEvery single leader needs to go through change leadership and change management training. We know that 75% of transformations fail \u2014 and in the AI space, some estimates put it at 90%. People are focused on tools without communicating the vision \u2014 again and again and again. When you feel blue in the face, some people are probably hearing it for the first time.\u201d<\/p>\n<cite>\u2014Vanessa Monsequeira, VP of People, Intelligence Rewired (ex-Gorilla)<\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>She also advocated for making peer learning a structural habit \u2014 short weekly sessions where managers learn from each other, sharing what&#8217;s working and what isn&#8217;t, rather than waiting for top-down training that quickly goes stale.<\/p>\n\n\n\n<p>Carr organized the manager challenge into three gaps worth addressing systematically:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The clarity gap<\/strong> \u2014 Managers don&#8217;t know what AI use is actually permitted.<\/li>\n\n\n\n<li><strong>The confidence gap<\/strong> \u2014 Managers don&#8217;t know how to explain the &#8220;why&#8221; or share examples with their teams.<\/li>\n\n\n\n<li><strong>The equity gap<\/strong> \u2014 Some team members feel invisible or devalued as AI takes on more tasks.<\/li>\n<\/ul>\n\n\n\n<p>Her take on the equity gap is worth sitting with: weave both human skills and AI-driven gains into your rewards and recognition model. Acknowledge the person who applied judgment, thought critically, and made a call \u2014 alongside those who used AI to deliver measurable results. If both matter to your organization, it&#8217;s worth making sure people know it.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Critical Thinking Is the Skill AI Can&#8217;t Replace<\/strong><\/strong><\/h2>\n\n\n\n<p>One theme that surfaced consistently throughout the conversation was the quiet erosion of critical thinking \u2014 and the opportunity HR leaders have to get ahead of it.<\/p>\n\n\n\n<p>Monsequeira outlined three components she believes define real critical thinking in the context of AI: structured problem-solving before touching a tool, critical analysis of the output, and decision-making that stays firmly in human hands. She described a rule she implemented with her own team:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"288\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira.png\" alt=\"Vanessa Monsequeira, VP of People at Gorilla, panelist on HR Game Changers Episode 18\" class=\"wp-image-2636\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira.png 288w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira-40x40.png 40w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cBefore you touch the tool, you must do structured problem-solving \u2014 situation, complication, question, answer. Then work with the AI. Get the output, then critically analyze it.\u201d<\/p>\n<cite>\u2014Vanessa Monsequeira, VP of People, Intelligence Rewired (ex-Gorilla)<\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Carr recommended using personal projects \u2014 building a website, creating an audiobook, making a game for your kids \u2014 as a low-stakes way to get comfortable with AI before bringing those skills into the workplace. Her broader point: the skills gap around AI isn&#8217;t just technical. It&#8217;s about learning to engage critically with what these tools produce.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Measure What Actually Matters<\/strong><\/h2>\n\n\n\n<p>On metrics, the panel agreed that most organizations are measuring the wrong things \u2014 or measuring the right things at the wrong time.<\/p>\n\n\n\n<p>Carr outlined three workforce stability metrics she sees as underutilized:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Internal mobility<\/strong> \u2014 What percentage of employees are moving into AI-augmented roles?<\/li>\n\n\n\n<li><strong>Role redesign<\/strong> \u2014 What percentage of job descriptions have been updated with reskilling plans?<\/li>\n\n\n\n<li><strong>Manager readiness<\/strong> \u2014 What percentage of managers are AI-literate and actively leading change?<\/li>\n<\/ul>\n\n\n\n<p>Monsequeira offered a useful reframe for anyone feeling pressure to show results quickly: before building a dashboard, make sure you understand what your stakeholders are actually expecting from AI \u2014 and what&#8217;s working elsewhere. And resist the urge to measure too soon. Giving people space to experiment in the early months, without the pressure of productivity targets, creates the conditions for genuine adoption. The right metrics will depend entirely on where your organization sits on the maturity curve \u2014 a company just beginning to explore AI needs a very different framework than one that has been deploying it for two years.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>It All Comes Back to Trust<\/strong><\/h2>\n\n\n\n<p>When asked to distill everything into one piece of advice, each panelist returned to a different dimension of the same core truth: <em>trust is the foundation<\/em>.<\/p>\n\n\n\n<p>Carr urged leaders to resist the temptation to use AI as a shield for difficult business decisions:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"685\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743.png\" alt=\"Allyson Carr, CHRO at Cybereason, panelist on HR Game Changers Episode 18\" class=\"wp-image-2635\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743.png 685w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743-300x300.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181405\/Group-12743-40x40.png 40w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cPeople want honest answers. What will help build trust is not reactive decisions, but a visible, multi-year plan. When people feel like there&#8217;s time, thought, and intention behind the plan, that&#8217;s what protects culture and trust.\u201d<\/p>\n<cite>\u2014Allyson Carr, CHRO, Cybereason<\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Miller pointed to transparency about the future of headcount as an underutilized cultural lever:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"676\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/03\/27214806\/Jim-Miller-HR-GameChangers.png\" alt=\"Jim Miller HR GameChangers, Navigating Remote and Hybrid Work\" class=\"wp-image-1878\" style=\"aspect-ratio:1;object-fit:cover;width:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/03\/27214806\/Jim-Miller-HR-GameChangers.png 739w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/03\/27214806\/Jim-Miller-HR-GameChangers-300x274.png 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2025\/03\/27214806\/Jim-Miller-HR-GameChangers-40x37.png 40w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;The level of transparency \u2014 &#8216;we took this into consideration when building the headcount plan, here&#8217;s what it looks like moving forward&#8217; \u2014 is how culture, change, and innovation can sit well together.&#8221;<\/p>\n<cite>\u2014Jim Miller, VP of People &amp; Talent, Ashby<\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>And Monsequeira brought it full circle: don&#8217;t take action until you actually understand what your workforce values. Conduct a change-readiness survey. Run pulses. Ask people what culture means to them \u2014 the rituals, the stories, the structures \u2014 before you design anything around it.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"288\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira.png\" alt=\"Vanessa Monsequeira, VP of People at Gorilla, panelist on HR Game Changers Episode 18\" class=\"wp-image-2636\" style=\"width:200px;height:200px\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira.png 288w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira-150x150.png 150w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27181653\/goprofiles-hr-gamechangers-vanessa-monsequeira-40x40.png 40w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure><\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-style-large is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cBefore you take action, the only action is: understand what&#8217;s most important to your workforce. Don&#8217;t assume.\u201d<\/p>\n<cite>\u2014Vanessa Monsequeira, VP of People, Intelligence Rewired (ex-Gorilla)<\/cite><\/blockquote>\n<\/blockquote>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Real Work Starts Here<\/strong><\/h2>\n\n\n\n<p>Scaling AI without breaking culture isn&#8217;t a technology problem \u2014 <a href=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-16-leadership-reset-2026\/\" id=\"https:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-16-leadership-reset-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">it&#8217;s a leadership problem<\/a>. It requires honesty about where your organization actually is, not where you want it to be. Managers need the tools, training, and support to lead through ambiguity, and critical thinking needs to be practiced, recognized, and rewarded \u2014 even as AI accelerates the pace of work and decision-making.<\/p>\n\n\n\n<p>The HR leaders who get this right won&#8217;t be the ones who moved fastest. They&#8217;ll be the ones who were most intentional.<\/p>\n\n\n\n<p>Scaling AI responsibly starts with understanding your people. Discover how <a href=\"https:\/\/www.goprofiles.io\/signup.php\" id=\"https:\/\/www.goprofiles.io\/signup.php\" target=\"_blank\" rel=\"noreferrer noopener\">GoProfiles<\/a> helps HR leaders build the visibility, alignment, and trust needed to make AI adoption stick.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"row bg-dark rounded p-3 my-1\">\n<div class=\"col col-12 col-md-8 my-auto py-2\">\n<h4 class=\"wp-block-heading  text-white\" id=\"h-access-and-share-resources-instantly-with-golinks\">Build a culture of connection and recognition with GoProfiles<\/h4>\n\n\n\n<a class=\"btn btn-primary\" href=\"https:\/\/www.goprofiles.io\/signup?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=blog-cta&amp;utm_content=free-trial\" role=\"button\">Try for free<\/a>\n<\/div>\n\n\n\n<div class=\"col col-12 col-md-4 py-2\">\n<figure class=\"wp-block-image size-full rounded my-auto\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"448\" src=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2024\/09\/25215748\/goprofiles_blog_footer_cta_2x_2x-1.webp\" alt=\"\" class=\"wp-image-1010\" style=\"object-fit:cover\" srcset=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2024\/09\/25215748\/goprofiles_blog_footer_cta_2x_2x-1.webp 624w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2024\/09\/25215748\/goprofiles_blog_footer_cta_2x_2x-1-300x215.webp 300w, https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2024\/09\/25215748\/goprofiles_blog_footer_cta_2x_2x-1-40x29.webp 40w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Join the conversation: Register for Episode 19<\/strong><\/h2>\n\n\n\n<p>Don\u2019t miss our next webinar, <a href=\"https:\/\/www.goprofiles.io\/resources\/hr-gamechangers\/episode-19\/ai-teammates-new-operating-model-for-work\" target=\"_blank\" rel=\"noreferrer noopener\">AI Teammates: A New Operating Model for Work<\/a>, on <em>April 30, 2026 @ 11AM PST.<\/em><\/p>\n\n\n\n<p>Join us to explore how AI is evolving from tool to teammate \u2014 and what that shift means for the way work gets done and teams collaborate.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/www.goprofiles.io\/resources\/hr-gamechangers\/episode-19\/ai-teammates-new-operating-model-for-work\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Register now<\/strong><\/a><strong> to stay ahead of the game <\/strong><a href=\"https:\/\/www.goprofiles.io\/blog\/state-of-hr-2026-report\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>in 2026 and beyond<\/strong><\/a><strong>!<\/strong><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>Discover what it takes to scale AI responsibly \u2014 and how to protect the governance, trust, and culture that drives performance along the way.<\/p>\n","protected":false},"author":28,"featured_media":2631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[530],"tags":[],"class_list":["post-2630","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr-gamechangers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GoProfiles Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HR GameChangers Episode 18 Recap: CHRO Playbook: Protecting Culture while Scaling AI\" \/>\n<meta property=\"og:description\" content=\"Discover what it takes to scale AI responsibly \u2014 and how to protect the governance, trust, and culture that drives performance along the way.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.goprofiles.io\/blog\/hr-gamechangers-episode-18-recap-ai-adoption-company-culture\/\" \/>\n<meta property=\"og:site_name\" content=\"GoProfiles Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/golinksio\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-27T18:39:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T20:14:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/images.goprofiles.io\/blog\/content\/uploads\/2026\/03\/27153356\/goprofiles-hr-gamechangers-episode-18-article%402x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1340\" \/>\n\t<meta property=\"og:image:height\" content=\"722\" \/>\n\t<meta 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