{"id":287,"date":"2024-05-16T15:58:32","date_gmt":"2024-05-16T15:58:32","guid":{"rendered":"https:\/\/www.goprofiles.io\/help\/?p=287"},"modified":"2025-09-09T20:23:56","modified_gmt":"2025-09-09T20:23:56","slug":"not-receiving-login-link","status":"publish","type":"post","link":"https:\/\/www.goprofiles.io\/help\/not-receiving-login-link\/","title":{"rendered":"Not Receiving Login Link Email"},"content":{"rendered":"\n

Are you trying to create an account on GoProfiles<\/a> but not receiving the login link email? Here\u2019s a simple guide to help you troubleshoot and resolve this issue.<\/p>\n\n\n\n

\"GoProfiles<\/figure>\n\n\n\n

Check Your Spam\/Junk Folder<\/h1>\n\n\n\n

Sometimes, emails can end up in your spam or junk folder. Here’s what to do:<\/p>\n\n\n\n

    \n
  1. Open your email client.<\/li>\n\n\n\n
  2. Navigate to your Spam or Junk folder.<\/li>\n\n\n\n
  3. Look for an email from noreply@goprofiles.io<\/code>.<\/li>\n<\/ol>\n\n\n\n

    If you find the email there, mark it as “Not Spam” to ensure future emails land in your inbox.<\/p>\n\n\n\n

    Verify Your Email Address<\/h2>\n\n\n\n

    Ensure you\u2019ve entered the correct email address associated with your organization. A small typo can prevent the email from arriving.<\/p>\n\n\n\n

      \n
    1. Go back to the GoProfiles sign-up page.<\/li>\n\n\n\n
    2. Re-enter your email address carefully.<\/li>\n\n\n\n
    3. Resend the login link email.<\/li>\n<\/ol>\n\n\n\n

      Add to Safe Sender List<\/h2>\n\n\n\n

      Adding noreply@goprofiles.io<\/code> to your safe senders list can help bypass spam filters:<\/p>\n\n\n\n

        \n
      1. Go to your email settings.<\/li>\n\n\n\n
      2. Add noreply@goprofiles.io<\/code> to your contacts or safe senders list.<\/li>\n\n\n\n
      3. Request a new login link email.<\/li>\n<\/ol>\n\n\n\n

        Contact Your IT Department<\/h2>\n\n\n\n

        If the issue persists, it might be related to your organization\u2019s email server settings:<\/p>\n\n\n\n

          \n
        1. Contact your IT department.<\/li>\n\n\n\n
        2. Ask them to whitelist the@goprofiles.io<\/code>email domain.<\/li>\n<\/ol>\n\n\n\n

          Contact GoProfiles Support<\/h2>\n\n\n\n

          If none of the above steps work, our support team is here to help:<\/p>\n\n\n\n