Signing into GoProfiles is usually a smooth experience. However, if you cannot sign-in to your GoProfiles account, here are some steps to help resolve common issues.
Check Your Internet Connection
Before diving into more specific troubleshooting steps, ensure your internet connection is stable. A weak or unstable connection might prevent you from signing in.
Verify Your Credentials
Double-check that you are entering the correct company email if you cannot sign-in to GoProfiles. Typos are a common reason for sign-in failures. Also verify that you’ve been assigned access by your IT team to the GoProfiles platform if you use a SSO provider.
Clear Browser Cache and Cookies
Sometimes, issues are caused by corrupted cache or cookies. Clear your browser’s cache and cookies, then try logging in again.
- Open your browser settings.
- Find the options for clearing browsing data.
- Ensure “Cookies and other site data” and “Cached images and files” are selected.
- Clear the data and restart your browser.
Disable Browser Extensions
Additionally, browser extensions can also interfere with web applications. Disable all browser extensions and try logging in again.
- Go to your browser’s extension settings.
- Disable all extensions.
- Attempt to log in to GoProfiles.
If disabling the extensions solves the issue, enable them one by one to identify the culprit.
Try a Different Browser or Device
Lastly, to rule out browser-specific issues, try logging in using a different web browser or a different device.
Contact Support
If none of the above solutions work, it’s time to reach out to our support team for further assistance. Contact us at support@goprofiles.io or use the support chat available at the bottom right corner of the login page.
